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Stackyard News May 2012

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Case IH Launches AFS Support Centre with 24/7/365 Service

Beginning today, Case IH Advanced Farming Systems® (AFS) customers will see an added level of support for their precision farming investment. The new AFS Support Centre provides 24/7/365 access to service and support for everything from monitors, to guidance technology, to receivers, to section control. This additional support will help Case IH customers stay on the leading edge of technology while also minimizing downtime and offering solutions around the clock.

Case IH AFS Systems offer full precision farming functionality such as high precision guidance, ISO BUS implement control, intuitive tractor and combine interfaces and work documentation.

Case IH AFS Systems

“In cooperation with Case IH dealers, the AFS Support Centre will provide the new level of support required by today’s advanced technologies,” says Uli Sommer, Case IH AFS Marketing Manager. “Now, when a customer calls his country specific AFS Support Centre phone number, he will be connected to a local language speaking AFS support engineer who is dedicated to putting precision farming technologies to work in conjunction with Case IH equipment.”

The AFS Support Centre will further supplement the quality AFS services offered through dealerships by providing highly-trained support engineers with quick access to additional resources. These support engineers will be able to tackle particularly complex issues and will be fully integrated with a centralised knowledge database. Also, product engineers are literally on-hand for additional support and knowledge.

“The AFS Support Centre’s ability to assist with in-field support and coordinate with the service provided through dealerships will give Case IH customers an extended team of experts,” says Sommer. “This ‘one-stop shop’ allows the AFS Support Centre and the technical support staff at dealerships to “own” all issues through to resolution. Real-time data on product issues, trends and analysis are supplemental benefits.”

Increased value to customers

“At Case IH, our goal is to provide a superior customer experience and the new AFS Support Centre enables us to take customer service to a new level,” says Sommer. “The AFS Support Centre provides customers with additional resources and extends their relationship with Case IH by solving issues quickly and efficiently,” he continues. “We recognise that farming is not a nine-to-five job, Monday to Friday. The AFS Support Centre allows owners to save time and improve overall efficiency. It’s a prime example of efficient power and performance at its finest.”

Case IH AFS precision farming products offer the industry’s most accurate autoguidance systems, easy-to-use machine control interfaces and accurate variable rate delivery systems. Now, it offers best-in-class support through the AFS Support Centre, keeping Case IH in the leadership position. “The AFS system provides Case IH customers with cutting-edge precision solutions,” says Sommer. “It encompasses the full meaning of Case IH Efficient Power through our products, our services and our people. And it is one more example of how Case IH is leading the equipment industry and helping our customers to be ready.”

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